Shipping Policy

Thank you for shopping at Losil .
This Shipping Policy explains how and when your order will be delivered.

 

 

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or holidays.

If we experience a high volume of orders or delays, processing may take longer. We will notify you by email if there are significant delays.

 

 

2. Shipping Times & Costs

Shipping times depend on your location and the shipping method chosen at checkout.
Estimated delivery times:

  • Domestic (same country): 3–7 business days

  • International: 7–21 business days

Shipping costs are calculated at checkout based on your address and selected service.

Note: These are estimated delivery times and may vary due to customs, weather, or carrier delays.

 

 

3. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information.
Please allow 24–48 hours for tracking updates to appear.

 

 

4. Incorrect Address

Please double-check your shipping address at checkout.
If your package is returned due to an incorrect or incomplete address, you may be responsible for additional shipping fees to resend it.

 

 

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, import taxes, or duties charged by your country’s customs office.
These charges are not included in our prices and are the customer’s responsibility.

 

 

6. Lost or Delayed Packages

If your package is marked as delivered but you cannot find it, please:

  1. Check with neighbors or family members

  2. Contact your local post office or carrier

  3. Reach out to us — we’ll try to help where possible

We are not responsible for lost packages after they are marked as delivered, but we will assist in tracking your order.

 

 

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.
We will assist you with a replacement or refund depending on availability.

 

 

8. Contact Us

For any questions about shipping, email us at:
📩 Contact@Losil.store